FAQs

So how does it work?

Normally, Doggy De-stress will visit your business for just over two hours with two dogs and two dog handling humans to de-stress up to eighty members of your staff.

Due to COVID-19 there is no one rule about how we can now supply sessions. We advise you to get in touch to see how we can tailor the session to you.

 

How much does it cost?

Our prices are based on time, distance to travel and how we travel to you with our team of dogs. We’re based in central London so get in touch now and we’ll quote you a price within a matter of hours.

Can you give me an example of a session?

Yes! Normally, a two hour fifteen minute booking split in to fifteen minute sessions, for eight to ten people per session and three dogs would be structured as follows:

  • 10:30 – 10:45 – session 1
  • 10:45 – 11:00 – session 2
  • 11:00 – 11:15 – session 3
  • 11:15 – 11:30 – session 4
  • 11:30 – 11:45 – DOG BREAK
  • 11:45 – 12:00 – session 5
  • 12:00 – 12:15 – session 6
  • 12:15 – 12:30 – session 7
  • 12:30 – 12:45 – session 8

During COVID-19 this example may of course not be appropriate. But we can work out a timetable just for you.

How many hours can I have?

We usually deliver two hour sessions with three dogs. We can provide one hour sessions at a cheaper cost, with two dogs. Due to COVID-19 we may limit time and numbers of dogs.

What times of day do you operate?

We can provide sessions to begin between the hours of 10:00 and 11:30. We arrive on site at least half an hour before the session begins so that we can prepare the room and settle the dogs.

What kind of room do I need?

Sessions must take place in an appropriate safely enclosed space, inside or outside. Please contact us for our COVID-19 room guidance. We also need to fully understand your COVID-19 operational guidance to progress.

Who are the dogs?

Our dogs, mostly Labrador and Labrador Retrievers live with experienced dog owners. They are all put through a gentle step by step process to make sure they get to know us, meet the other dogs and enjoy being in and around the sort of environments we visit. If any dogs show any signs of stress they don’t become part of the team. All of our dogs have their own personalities and behaviours which we know you’ll enjoy. More information about our dog welfare standards can be found at the bottom of the page here.

During COVID-19 we are only using dogs from the households of staff to ensure safety. Our Risk Assessment outlines our COVID-19 dog welfare measures.

Can you bring puppies?

I’m afraid not. Their unpredictable behaviour and complex welfare needs means that travelling to, and bringing puppies in to unfamiliar, busy environments is not in their best interests. They require regular breaks and it’s more likely that toileting accidents will happen indoors, therefore it’s very unlikely that bringing puppies in to your workplace will meet health and safety measures set by your facilities and building management departments. We pick our adult dogs at ages where behaviour and temperament is more predictable and most importantly we know that all of our dogs get on well with each other and are experienced and well behaved in busy London offices.

How do you travel to us?

We will be coming to you via a dog friendly car, so ideally we ask for a parking space at your premises so we can get the dogs to you as fresh and stress-free as possible. If that’s not available we will park nearby, or get a dog friendly taxi – both will be charged on top of the cost of the sessions.

Can we take photos?

Yes! We encourage people to share their Doggy De-stress experience on social media using Instagram, Twitter, and Facebook channels.

What about health and safety?

We’re used to dealing with large offices and their managers getting understandably nervous about dogs in building. We have a standard thorough risk assessment that we can send you and tailor to your premises. These are strict measures during the poandemic.

It’s worth remembering that our dogs are very well behaved, but they are still dogs and you may get the odd excited bark and there’s a guarantee that hair will be left behind which will be the responsibility of the office vacuum to get rid of! We carry basic cleaning equipment with us should there be an accident and we bring alcohol gel and wipes.

Food and toys are not permitted in the de-stress area and dogs must not be fed or offered treats.

 

And the legal bit?

All our dogs are covered by third party liability insurance protection up to £10M. We reserve the right to end a session at any time should we feel that the environment is, or becomes unsuitable for the welfare of our dogs. Our terms and conditions set out further details.

How do I book?

You can fill in our online contact form here. We will get in touch with you and confirm availability for your chosen date. As soon as you confirm you wish to go ahead we will need to see a picture of the room you propose using to check its suitability. Once you’ve agreed our Terms and Conditions your booking is confirmed.

Can I see evidence of its success elsewhere?

Our Facebook page (www.facebook.com/doggydestress) has a huge amount of feedback from previous sessions with our clients. We’ve worked with high profile establishments such as British Airways, John Lewis, The Hilton, Harrods, The Savoy, Lego, Foster + Partners, Adobe and King and all continue to give us 100% positive feedback. We ask that you collate feedback after the sessions for your benefit and ours so that you can see the amazing positive mental health effect our visits can have on staff.

Who are the humans?

Doggy De-stress is run by Rob and Mel. Both have worked for Guide Dogs and Rob has also worked for the RSPCA at a corporate level so is well aware of animal welfare rights. Both are well experienced in dog handling.

How may Coronavirus impact Doggy De-stress sessions?

Please read our specific page about COVID-19.